Terms of service
Terms of Service
Last updated: August 23, 2026
Welcome to ELORHIA. The terms “we”, “us” and “our” refer to ELORHIA. We operate this website and online store, including all related information, content, features, tools, products and services, to provide you with an online shopping experience.
Our store is powered by Shopify, which enables us to provide our products and services to you.
By visiting, browsing, interacting with or making a purchase from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy and Returns & Refund Policy. If you do not agree with these Terms, please do not use our website or services.
1. Access and Account
You must be legally capable of entering into a binding agreement in your country of residence to use our services and make purchases from our website.
When placing an order or creating an account, you may be required to provide information including your name, email address, billing address, shipping address and payment details. You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
2. Our Products
We make every reasonable effort to ensure that product descriptions, images and information displayed on our website are accurate.
However, colours and product appearance may vary slightly depending on your device, screen settings or display configuration.
Product descriptions, prices and availability may change without notice. We reserve the right to modify, discontinue or limit the availability of any product at any time.
3. Orders
When you place an order, you are making an offer to purchase the selected product or products.
We reserve the right to accept, decline, cancel or limit an order where necessary, including where:
- Product availability has changed.
- There is an error in pricing or product information.
- We suspect fraudulent or unauthorised activity.
- We are unable to process payment or delivery information.
If we cancel or make a change to your order, we will attempt to contact you using the information provided at checkout.
4. Prices and Payment
All product prices are displayed on our website and may change without prior notice.
The price applicable to your order will be the price displayed at the time you complete your purchase.
Shipping costs, applicable taxes, customs duties or import charges may apply depending on your delivery location. Any applicable shipping charges will be shown at checkout.
You agree to provide accurate and complete payment and billing information when placing an order.
5. Shipping and Delivery
We aim to process and dispatch orders within the timeframe stated in our Shipping Policy.
Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions or circumstances outside our reasonable control.
For full details regarding order processing, delivery times, shipping costs, customs duties and delayed deliveries, please refer to our Shipping Policy.
6. Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refund Policy.
Due to hygiene and safety reasons, certain opened, used or unsealed skincare products may not be eligible for return unless the product is faulty, damaged or incorrect.
Please review our Returns & Refund Policy before making a purchase.
7. Intellectual Property
All content available on the ELORHIA website, including text, product descriptions, logos, branding, images, graphics, videos, website design and other materials, is owned by or licensed to ELORHIA and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, republish or commercially use any content from our website without our prior written permission.
8. Third-Party Services and Links
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the content, availability, privacy practices or policies of third-party websites. If you choose to access a third-party website, you do so at your own risk.
9. Relationship with Shopify
ELORHIA is powered by Shopify, which provides the technology platform used to operate our online store.
However, all purchases and transactions made through our website are made directly with ELORHIA. Shopify is not responsible for the products, customer service, fulfilment, returns or other aspects of transactions between you and ELORHIA.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy.
We collect and process personal information as described in our Privacy Policy, including information necessary to process orders, payments, deliveries and customer enquiries.
11. Customer Reviews and Feedback
If you submit a review, comment, suggestion or other feedback to us, you grant ELORHIA permission to use, reproduce, publish or display that content for business, marketing or promotional purposes.
You are responsible for ensuring that any content you submit is accurate, lawful and does not violate the rights of any third party.
We reserve the right to remove reviews, comments or other content that we reasonably believe to be misleading, abusive, unlawful or inappropriate.
12. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping costs or delivery times.
We reserve the right to correct any errors or update information at any time, including after an order has been placed.
If an error affects your order, we will contact you where appropriate.
13. Prohibited Use
You agree not to use our website or services for any unlawful or harmful purpose.
You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our systems or accounts.
- Introduce viruses, malware or harmful code.
- Use the website to commit fraud or provide false information.
- Copy, scrape or commercially exploit our website content without permission.
- Interfere with the security or proper operation of our website.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.
14. Third-Party Tools
Our website may provide access to tools, applications or services operated by third parties.
These third-party services are provided subject to their own terms and policies. ELORHIA does not control and is not responsible for third-party tools or services.
Your use of any third-party service is at your own discretion and subject to the applicable third-party terms.
15. Termination
We may suspend or terminate access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity or misused our services.
Termination does not affect any rights or obligations that arose before the termination date.
16. Disclaimer
We aim to provide accurate and reliable information on our website. However, we do not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.
To the extent permitted by applicable law, ELORHIA does not make guarantees beyond those expressly provided by applicable consumer protection laws.
Nothing in these Terms is intended to limit or exclude any legal rights that cannot legally be limited or excluded.
17. Limitation of Liability
To the fullest extent permitted by applicable law, ELORHIA will not be liable for indirect, incidental or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be posted on this page, and the “Last updated” date will be revised accordingly.
Your continued use of our website after changes have been posted constitutes acceptance of the updated Terms.
19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms affects any mandatory consumer protection rights that apply in your country of residence.
20. Contact Us
If you have any questions about these Terms of Service, please contact us at:
ELORHIA
2 Send Road
Reading, RG4 8GZ
United Kingdom
Email: hello@elorhia.com
Phone: +44 7714 611504