Shipping Policy

Last updated: July 2026

At ELORHIA, every order is carefully prepared with the same attention and care that goes into our products. We work with trusted fulfilment partners to ensure your order arrives safely and in perfect condition.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that during busy periods, product launches or promotional events, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• United Kingdom: 5–8 business days

• Europe: 5–10 business days

• International: 7–14 business days

Delivery times are estimates only and may vary due to customs processing, weather conditions, courier delays or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

Where applicable, free shipping promotions will be automatically applied at checkout once the qualifying order value has been reached.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details (where available), allowing you to monitor your delivery.

If you have not received your tracking information within a few days of placing your order, please contact our Customer Care team.

Customs & Import Duties

For international orders, customs duties, taxes and import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

ELORHIA cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, occasional delays can occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we will be happy to investigate with the courier.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the damaged product and packaging

We'll work quickly to resolve the issue with a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or your order, please contact our Customer Care team through our Contact page. Please include your order number so we can assist you as quickly as possible.